What are the basic rules of community management?
Regardless of platform, how should those who represent organisations in online social networks behave (or not behave)?
6 Answers
Kelly Meeker, Community Manager @ www.OpenSesame.com
6 votes by Julie Vazquez, Angie Zerbe, Jim Storer, (more)Julie Vazquez, Angie Zerbe, Jim Storer, Justin Hall, Barbara Gavin, and Jeff Carroll
Listen! Do not let your opinion or perspective overtake your ability to facilitate constructive conversation.
Provide a platform for others to share their thoughts in a civil setting. Be gracious. Set the tone and the example for your community.
Be transparent about your decision-making.
Thank early and thank often.
Share useful resources. Repost/retweet/republish often (with permission when appropriate).
Stay on topic & avoid controversial topics (politics, religion) unless that is the topic of your site/community!
For more discussion on this topic, consult The Community Roundtable-- a professional community of community managers.
Provide a platform for others to share their thoughts in a civil setting. Be gracious. Set the tone and the example for your community.
Be transparent about your decision-making.
Thank early and thank often.
Share useful resources. Repost/retweet/republish often (with permission when appropriate).
Stay on topic & avoid controversial topics (politics, religion) unless that is the topic of your site/community!
For more discussion on this topic, consult The Community Roundtable-- a professional community of community managers.
Kevin Clech, Working for the french Red Cross as a...
2 votes by Julie Vazquez and Barbara Gavin
Have big ears, big eyes and a tiny mouth
1 Answer Collapsed (Why?)
Downvoted:
Anon User
1 vote by Kevin Clech
Set some basic and clear rules you can rely on if a flame war or something similar occurs.
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